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Refund Policy

Updated on January 10 2024 

 

Refund Policy – Surmount Integrals Pvt. Ltd.

This Refund Policy is an integral part of the Client Agreement (“Agreement”) between Surmount Integrals Pvt. Ltd (“Surmount Integrals” or “the Agency”) and the Client. This policy is governed by the laws of India, including but not limited to the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and the Information Technology Act, 2000.

  1. No Refund on Change of Mind:

    • The Client acknowledges that digital marketing services are inherently project-based, involve intellectual effort, and are tailored to the Client’s specific requirements.

    • Due to the nature of these services, Surmount Integrals does not offer refunds if the Client changes their mind about the services after work has commenced, as significant resources and expertise may have already been invested.

  2. Partial Refunds Upon Termination:

    • In the event the Client terminates the Agreement after the commencement of work and before the completion of the project, a partial refund may be considered at the sole discretion of Surmount Integrals.

    • The Agency will deduct all costs incurred up to the point of termination, including but not limited to:

      • Staff hours and expertise

      • Third-party expenses (software licenses, advertising campaigns, content creation, etc.)

      • Administrative and management overheads

    • The remaining balance, if any, will be refunded to the Client after a detailed assessment of the project’s status.

  3. Revisions and Refunds:

    • The Agreement will meticulously outline the number and scope of revisions included in the project.

    • Additional revisions beyond the agreed-upon scope will be subject to additional charges as per the Agency’s prevailing rates.

    • Refunds related to revisions will only be considered if Surmount Integrals fails to deliver revisions that adhere to the agreed-upon quality standards and timelines as stipulated in the Agreement.

  4. Non-Refundable Items:

    • Certain items are non-refundable under any circumstances, including:

      • Initial deposits or advance payments to secure the Agency’s services and resources.

      • Third-party expenses that are incurred solely on behalf of the Client and cannot be recouped.

      • Rush fees or expedited service charges for prioritized delivery.

  5. Dispute Resolution and Governing Law:

    • Any disputes arising out of or relating to this Refund Policy or the Agreement shall be resolved through amicable negotiations between the parties.

    • In the event that a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts in Uttar Pradesh, India.

    • The laws of India shall govern this Refund Policy and the Agreement.

No matter if the client has signed the agreement or not, it is understood that every business has a refund policy if the client is making the payment they should read this policy page. 

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